Our vision
- To be a preferred bank to our chosen markets
Our mission
- To serve our customers with efficiency and courtesy
- To contribute to the development of all our stakeholders
- To optimize the growth of BOA Group through synergies and common development
- To promote the growth and stabilities of the economies in which we operate.
Value statements
Professionalism
We seek to attain high standards of customer service, accountability, efficiency, respect and confidentiality. We endeavor to build long term mutually beneficial relationships with our customers.
Integrity
We strive to attain and maintain consistent high levels of honesty, fairness and openness.
Teamwork
Teamwork is the ingredient that enables us to achieve our shared goals. We aspire to build trust ctrust, strong relationships, encouragement, and support for each other. We build multi-faceted organization where our diversity will be harnessed to work for the betterment of the common goal.
Innovation
We are committed to continuous improvement in the delivery of our products and services. We leverage technology advances, encourage creativity and provide platform for the generation and implementation of new ideas.
Staff Development
Our staff is the most valuable asset for us to achieve our goals. In recognition of this we provide exceptional opportunities for learning and personal development. We recognize and reward excellent performance.
Customer Centric
We anticipate and understand our customer needs so as to offer imaginative solutions. We work with sense of urgency, vigor, commitment whilst seizing opportunities to allow us to excel.